BOOKING POLICY
DEPOSIT POLICY
All of our appointments are very important to us. This is time we've set aside just for you and we don't want anyone to miss the opportunity to receive services. Prior to your appointment, we require a deposit of 70% of the services amount. This will later be deducted from the total price of your session. Kindly note that this is NON-REFUNDABLE.
CANCELLATION POLICY
Each client's appointment is important to us. We want to give your sessions the time and attention it deserves. Please be informed that all cancellation are NON-REFUNDABLE. However, rescheduling your appointment's date is allowed (strictly one time only) and must be informed at least 24 hours before your scheduled session. Last minute reschedule (less than 24 hour) will be charge RM10, must be paid before your slot end (can change timing only, changing dates are not allowed). However, last minute reschedule are based on availability. You may reschedule your appointment by letting our staff know via WhatsApp at least 24 hours before your schedule session.
LATE APPOINTMENT POLICY
We want to make sure that all our clients have the opportunity to receives our services. In the event that you are late, please be informed that we will not extend your session. We have back-to-back bookings and must follow the schedule.We understand that sometimes life is unpredictable, and so we allow for 5 minutes grace period for late arrival in case you are unexpectedly delayed. To avoid running over into the following session, please arrive at least 5-10 minutes early and be prepared with your outfit for photoshoot since our studio do not provide fitting room. If you arrive after your session end, you will need to rebook your appointment with a new deposit payment.
RIGHT TO REFUSE SERVICE POLICY
The safety of our staff and our customers is our top priority. As such, Selca Malaysia Studio reserves the right to refuse services to anyone if we feel that they pose a health or safety risk. This is includes but not limited to contagious illness (such as a new, continuous cough or a fever), or rude/obnoxious behaviour. Thank you for your understanding.