BOOKING POLICY

DEPOSIT POLICY

All of our appointments are very important to us. This is time we've set aside just for you and we don't want anyone to miss the opportunity to receive services. Prior to your appointment, we require a deposit of 70% of the services amount. This will later be deducted from the total price of your session. Kindly note that this is NON-REFUNDABLE.

CANCELLATION POLICY

Each client's appointment is important to us. We want to give your sessions the time and attention it deserves. As a result, we respectfully request that you cancel at least 24 hours before your schedule session. Please be informed that all cancellation are NON-REFUNDABLE. However, reschedule your appointment is allowed (strictly one time only). You may reschedule your appointment by letting our staff know via WhatsApp at least 24 hours before your schedule session. Reschedule less than 24 hours before your session will not be allowed.

LATE APPOINTMENT POLICY

We want to make sure that all our clients have the opportunity to receives our services. We understand that sometimes life is unpredictable, and so we allow for 5 minutes grace period for late arrival in case you are unexpectedly delayed. To avoid running over into the following session, please be here on time. If necessary, self-photoshoot time will be deducted.

RIGHT TO REFUSE SERVICE POLICY

The safety of our staff and our customers is our top priority. As such, Selca Malaysia Studio reserves the right to refuse services to anyone if we feel that they pose a health or safety risk. This is includes but not limited to contagious illness (such as a new, continuous cough or a fever), or rude/obnoxious behaviour. Thank you for your understanding.